At Belluma, we are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after payment has been confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking details (where available).
Shipping Time
Estimated delivery times may vary depending on your location.
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South Africa: 3–7 Business Days
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International Orders: 7–15 Business Days
Please note that delivery times are estimates and may be affected by customs, courier delays, or peak shipping periods.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Any applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
Once your order has been dispatched, you'll receive a tracking number via email (when available), allowing you to monitor your shipment until it arrives.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Belluma is not responsible for delays or lost packages caused by incorrect or incomplete address information provided by the customer.
Delayed or Lost Packages
While we work with trusted courier partners, occasional delays may occur due to weather, customs clearance, or other unforeseen circumstances. If your order has not arrived within the estimated delivery timeframe, please contact our support team and we'll be happy to assist.
International Duties & Taxes
For international orders, customs duties, import taxes, or additional fees may be charged by your local customs authority. These charges are the responsibility of the customer and are not included in the product or shipping price.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact us:
Trade Name: Belluma
Email: phakisomat@gmail.com
Address: New Rd, Midrand, Midrand, Gauteng, 1685, South Africa
